The STRO License Local Contact Update Form is the City of San Diego form a Host uses to replace the local contact named on a Short-Term Residential Occupancy (STRO) license. It is administered through the Office of the City Treasurer and its STRO Administration, and it is one of the City's STRO licensing forms. On FillingPDF you can fill out the form online and download or print the completed PDF. The City publishes the official PDF at sandiego.gov, and the Host sends the completed form to the STRO Administration by email.
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What is STRO License Local Contact Update Form – San Diego, CA?
The STRO License Local Contact Update Form is the City of San Diego form a Host submits to the STRO Administration to change the local contact on an existing Short-Term Residential Occupancy (STRO) license, which the City then updates on the license.
The STRO Ordinance requires a license for every occupancy of a dwelling unit, or part of one, for less than one month within the City of San Diego. The Office of the City Treasurer publishes the guidance for that license. The local contact is the person responsible for actively discouraging and preventing nuisance activity at the premises. That person must respond to a complainant in person or by telephone within one hour of a reported complaint and take action to resolve the matter. The City's page says a property manager or the owner can be designated as the local contact.
The host signage posted outside the dwelling unit carries contact information for the Host or local contact. The local contact can also be found in the Active STRO Licenses OpenData portal and on the Active STRO License Map.
This form changes only the local contact. It does not change the Host, because STRO licenses are not transferable between hosts or dwelling units. A change of Host, or of license tier, goes through the separate STRO License Cancelation Form, followed by a new license application.
Who needs to file STRO License Local Contact Update Form – San Diego, CA?
The Host named on an STRO license uses this form when the local contact on that license must change. The City's page states that only the Host can make this request. A Host is a natural person with the legal right to occupy the dwelling unit and allow short-term residential occupancy. That can be the property owner, or a lessee whose lease allows subleasing for less than one month.
The form applies to licensed STRO dwelling units in the City of San Diego, whatever the license tier. The City's page does not limit local contact changes to particular tiers.
Do not use this form in these cases:
- You want to change the Host on the license. Licenses are not transferable, so the current Host submits the STRO License Cancelation Form and the new Host applies for a license.
- You want to change the license tier. The Host cancels the current license or application with the STRO License Cancelation Form and submits a new application.
- You are a guest or neighbor with a complaint. Notify the local contact first, then use Get It Done or the SDPD non-emergency line.
When to file STRO License Local Contact Update Form – San Diego, CA
Submit the form whenever the local contact named on your STRO license needs to change, for example when you designate a different property manager or the owner takes over that role. The City's page sets no separate deadline and no filing window for this form. Because a local contact must respond to complaints within one hour, and the contact appears on the host signage and in the Active STRO Licenses OpenData portal, the person named on the license should be someone who can act in that time. The form does not reset the license term: STRO licenses expire two years from the date of issuance and are renewed under section 510.0106(d) of the Ordinance, a separate process from this update.
How to fill out STRO License Local Contact Update Form – San Diego, CA
Confirm you are the Host
Only the Host named on the STRO license can request a local contact change. A property manager or owner acting as local contact cannot submit it for you.
Choose the new local contact
Pick a person, such as a property manager or the owner, who will actively discourage and prevent nuisance activity at the dwelling unit. The person must respond in person or by telephone within one hour of a complaint.
Identify your license and dwelling unit
Enter the Host and license details the form asks for, so the STRO Administration can find the license to update.
Enter the new local contact information
Fill in the name and the contact details of the new local contact exactly as the form requests. These details are what the City will put on the license.
Check the local contact's availability
Confirm the person agrees to take the role and can be reached by telephone or in person at all times a guest is staying. Neighbors are directed to contact this person first.
Review and download the completed PDF
Check every entry, then download or print the completed PDF from FillingPDF. Send it to [email protected] as described under How to submit.
How to submit STRO License Local Contact Update Form – San Diego, CA
The Host submits the completed form by email to the STRO Administration at [email protected].
- Email: send the completed form, with the new local contact information, to [email protected]. The City will update the information on the STRO license.
- Who sends it: only the Host on the license can make this request.
- Questions: contact the STRO Administration at 619-615-6120 or [email protected].
The City's page names no mailing address, in-person option or online portal for this form, and it lists no fee for it. Do not send it to the Transient Occupancy Tax, Rental Unit Business Tax or Business Tax Compliance offices, which handle tax matters. FillingPDF lets you fill out and download the PDF; submission follows the channels above.
Common mistakes to avoid
- Having someone other than the Host submit the request; the City's page says only the Host can ask to change the local contact.
- Using this form to change the Host on the license. Licenses are not transferable, so the STRO License Cancelation Form is required and the new Host must apply.
- Using this form to change the license tier. The Host must cancel the current license or application and submit a new application.
- Sending the form to the Transient Occupancy Tax, Rental Unit Business Tax or Business Tax Compliance offices instead of the STRO Administration at [email protected].
- Naming a local contact who cannot respond to a complainant in person or by telephone within one hour.
- Submitting the request without the new local contact information the City needs to update the license.
Frequently asked questions
What is the STRO License Local Contact Update Form?
It is the City of San Diego form a Host submits to change the local contact on a Short-Term Residential Occupancy (STRO) license. The Host sends it with the new local contact information to the STRO Administration, which updates the license.
Who can submit the STRO local contact update?
Only the Host on the STRO license. The City's page says only the Host can make this request. A Host is a natural person with the legal right to occupy the dwelling unit, either the owner or a lessee whose lease allows subleasing for less than a month.
Where do I send the STRO License Local Contact Update Form?
Email it to the STRO Administration at [email protected] with the new local contact information. The City's page names no other channel for this form. For other issues, call the STRO Administration at 619-615-6120.
Can I fill out the STRO local contact update form online?
You can fill out the PDF online on FillingPDF and download or print it. FillingPDF is an independent service and does not send the form to the City, so you email the completed form to [email protected] yourself.
Can I change the Host on my STRO license with this form?
No. STRO licenses are not transferable. The Host must submit the STRO License Cancelation Form to [email protected], and the new Host must apply for a license. Application and license fees are not refundable.
What does an STRO local contact have to do?
The local contact must actively discourage and prevent nuisance activity at the premises. They must respond to a complainant in person or by telephone within one hour of each reported complaint and take action to resolve the matter.
Is an STRO license a San Diego business license?
It is a separate City license for renting a dwelling unit for less than one month. A Host who does not own the unit also needs a Business Tax Certificate, in addition to an active Transient Occupancy Tax Certificate and a paid Rental Unit Business Tax account.
How can I find the current local contact for an STRO?
The local contact's information should be posted on the host signage outside the dwelling unit. It is also listed in the Active STRO Licenses OpenData portal and on the Active STRO License Map.
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