The Public Services Customer Information and Notice is a notice from the Palm Beach County Property Appraiser that describes the property data files and reports the office provides and asks the buyer to acknowledge the requirements. It is one of the Palm Beach County property tax documents used when a company wants roll data such as the Real Property, Tangible Property or CAMA files. On this page you can fill out the form online on FillingPDF and download or print the completed PDF; the original is published by the Property Appraiser at pbcpao.gov.
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What is Public Services Customer Information and Notice – Palm Beach County, FL?
The Public Services Customer Information and Notice is a Palm Beach County Property Appraiser notice that lists the property data files and reports the office provides, describes their format and when they are published, and carries a buyer acknowledgment of those requirements.
The Public Services department issues it and gives its own contact details at the top: 301 North Olive Ave., West Palm Beach, FL 33401, phone 561.355.2881 and fax 561.355.3963. The revision printed on the notice is "Revised April 2026", and the record counts it quotes are for 2025. The files it describes are:
- AA File (Real Property), a fixed length, non-delimited file, also available as a comma-separated value (csv) file, with a unique identifier (PARID) per parcel.
- 12D-8 Real Property (NAL) File, a variable length csv file with one record per parcel.
- 12D-8 Tangible (Personal) Property (NAP) File, a variable length csv file with one record per account.
- CAMA File (Computer Assisted Mass Appraisal), with up to 8 record types per parcel.
- Certified Tax Roll Report, in Text and PDF format, for the unincorporated county and the municipalities.
- Pools and Spas, a text file available as a hard copy report or labels.
- Master Subdivision Book, available as an Excel spreadsheet or hard copy report.
The notice also lists "Other Reports". It ends with an acknowledgment that the buyer has read the requirements and is responsible for knowing the software limitations of a product before buying it from the Property Appraiser's Office.
Who needs to file Public Services Customer Information and Notice – Palm Beach County, FL?
The notice is for customers who want to buy property data files or reports from the Palm Beach County Property Appraiser's Office. Its signature block asks for a company name, a contact person, their phone and fax, the customer's signature and a date, so it is written for a business or organization ordering data through the Public Services department.
The acknowledgment puts the responsibility on the buyer: you confirm that you have read and understand the requirements and that you must know the software limitations of a product before you purchase it.
Read the notice if you plan to order any of the listed files. Note these limits stated on it:
- Hard copy (paper) Certified Tax Roll Reports are no longer available.
- The PDF files for the entire county are available only on a single DVD.
- Files requested in an alternate format, such as Excel or PDF, and files requested ad hoc carry charges.
The notice does not say that individuals are excluded or that a representative may sign for the buyer; contact the Public Services Department at 561.355.2881 with questions.
When to file Public Services Customer Information and Notice – Palm Beach County, FL
Read and sign the notice before you buy a file: the acknowledgment says the buyer must be aware of a product's software limitations BEFORE purchasing it from the Property Appraiser's Office. The notice sets no deadline of its own.
Which file you can order depends on the stage of the tax roll, as the notice lists them:
- AA File and CAMA File: published at TRIM and Certified Tax Roll.
- 12D-8 Real Property (NAL) File: published at Preliminary, TRIM, Certified and Extended Tax Roll.
- 12D-8 Tangible (Personal) Property (NAP) File: published at TRIM, Certified and Extended Tax Roll.
- Certified Tax Roll Report and Master Subdivision Book: published at Certified Tax Roll.
The record counts quoted on the notice are for 2025, and the notice is marked "Revised April 2026".
How to fill out Public Services Customer Information and Notice – Palm Beach County, FL
Read the file descriptions
Review each file listed on the notice (AA, NAL, NAP, CAMA, Certified Tax Roll Report, Pools and Spas, Master Subdivision Book) and note the format and the stage at which it is published.
Check the format and charge note
Read the note about alternate formats such as Excel or PDF and about ad hoc requests, and call 561.355.2881 for details and pricing.
Enter the company name
Type the name of the company or organization that will buy the files in the Company Name field.
Enter contact person and numbers
Fill in the Contact Person, Phone and Fax fields for the person the Public Services Department should reach about the order.
Sign and date the acknowledgment
Sign on Customer Signature and enter the Date. By signing you confirm that you have read the requirements and are responsible for knowing the software limitations of a product before buying it.
Review and download the completed PDF
Check the names and numbers, then download or print the completed PDF from FillingPDF and deliver it as described under How to submit.
How to submit Public Services Customer Information and Notice – Palm Beach County, FL
The notice prints no return address, portal or other channel for the signed acknowledgment. It names the Public Services Department as the contact "for questions and details", with these details:
- Phone: 561.355.2881
- Fax: 561.355.3963
- Department address: Public Services, 301 North Olive Ave., West Palm Beach, FL 33401
Call the department to confirm how it wants the signed notice and your file order delivered. Charges apply to files requested in an alternate format, such as Excel or PDF, and to ad hoc requests, which are billed by the hour; the notice directs you to contact the department for details and pricing, and no amounts are given here.
FillingPDF lets you fill out and download the PDF; submission follows the channels above.
Common mistakes to avoid
- Signing the acknowledgment without reading the file descriptions; the buyer is responsible for knowing a product's software limitations before purchasing.
- Expecting paper copies of the Certified Tax Roll Report; the notice says hard copy (paper) reports are no longer available.
- Ordering the Certified Tax Roll PDF files for the whole county when only one jurisdiction is needed; the notice suggests ordering only the jurisdiction required.
- Assuming a file can be requested at any stage of the roll; each file is published only at the stages listed, such as the NAP file at TRIM, Certified and Extended Tax Roll.
- Expecting a free Excel or PDF version of a file; alternate formats and ad hoc requests carry charges, so ask the department for details and pricing.
- Expecting the files to open on their own; the notice says they are not self-extracting.
- Leaving the company name, contact person or signature line blank on the acknowledgment.
- Ordering Pools and Spas as a data file when the notice suggests the hard copy report or labels.
Frequently asked questions
What is the Public Services Customer Information and Notice?
It is a Palm Beach County Property Appraiser notice that describes the data files and reports the office provides, their formats and publication stages. It ends with an acknowledgment, signed by the buyer, that the requirements were read and understood.
Which Palm Beach County property tax roll files does this notice describe?
It describes the AA File, the 12D-8 Real Property (NAL) File, the 12D-8 Tangible (Personal) Property (NAP) File, the CAMA File, the Certified Tax Roll Report, Pools and Spas, the Master Subdivision Book and other reports.
Who has to sign the Public Services Customer Notice?
The customer buying files from the Property Appraiser's Office signs the acknowledgment. The form asks for a company name, contact person, phone, fax, signature and date. It does not describe signing for someone else.
Is there a charge for the data files?
The notice says alternate formats such as Excel or PDF carry a per-file charge and ad hoc requests are charged by the hour. Call the Public Services Department at 561.355.2881 for details and current pricing.
Can I get a paper copy of the Certified Tax Roll Report?
No. The notice says hard copy (paper) reports are no longer available because they need one page per parcel. The report comes as Text or PDF files, and the whole-county PDF files are available only on a single DVD.
How many parcels are in the 2025 files?
The notice gives approximately 659,119 parcels for 2025 in the real property, CAMA and Certified Tax Roll files, and approximately 57,594 records for the NAP personal property file.
Can I fill out the Public Services Customer Notice online?
Yes. You can fill out the PDF online on FillingPDF and download or print it. FillingPDF is independent of the Property Appraiser and does not submit the form; contact the Public Services Department at 561.355.2881 to deliver it.
Who do I contact with questions about the files?
Contact the Public Services Department at 561.355.2881, fax 561.355.3963, or at 301 North Olive Ave., West Palm Beach, FL 33401. The notice names it for questions and details about the files.
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