The TDLR Complaint Form (d007ALL) is the form the Texas Department of Licensing and Regulation (TDLR) Enforcement Division uses to receive a complaint about a person, firm, building or facility. You can file in your own name or leave the complainant section blank to file anonymously, and a complaint must be filed within two years of the event behind it. On this page you can fill out the form online on FillingPDF and download or print the completed PDF; the form itself is published by TDLR.
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What is d007ALL?
The Complaint Form (TDLR d007ALL, edition 10-23) is the Texas Department of Licensing and Regulation (TDLR) form on which a complaining party describes a complaint against a person, firm, building or facility, called the Respondent, for review by the Enforcement Division.
The form has five lettered sections. Section A identifies you as the complaining party. Section B asks whether you would be willing to testify if the case goes to a hearing. Section C asks whether the report involves human trafficking. Section D identifies the Respondent, including a license or registration number. Section E is the written explanation. A "Date Received" box at the top is for Department use only.
If a case is opened for investigation, a copy of the complaint and related documentation may be provided to the person or entity the complaint is against, in line with the Enforcement Division's complaint resolution procedures. That information may include your name and contact information, and under the Texas Public Information Act the complaining party's identity is subject to release.
A complaint that lacks enough information for TDLR to confirm a responsible party or to determine that a violation may have occurred may not be opened for investigation.
Who needs to file d007ALL?
Anyone who wants to complain to TDLR about a person, firm, building or facility uses this form, as the complaining party. Section D asks for the Respondent, so you need at least enough detail to identify who or what the complaint is about.
- Named complaints: complete Section A. If you give an e-mail address, the Department contacts you by e-mail.
- Anonymous complaints: leave Section A blank. The form says this is the only way to ensure your identity is not revealed, and that an anonymous complaining party does not receive periodic status updates.
The form notes that complaints should be filed within two years of the event. It does not describe representatives acting for the complainant, so the signature line is for the complaining party. If you are filing anonymously, the form stresses including any associated documentation with your name removed from every page.
When to file d007ALL
A complaint must be filed within two years of the event giving rise to the complaint, according to the form. Count the two years from the date of the event, and give the dates of the events in Section E.
The form sets no other deadline. If you want to withdraw a complaint you recently submitted, send a request to [email protected] with the tracking number, if you have it, and the Respondent's information. The Department reviews the request and closes the complaint if it is open and pending further enforcement action.
Documents you need
- Additional pages describing the complaint, only if the space in Section E is not adequate.
- Documentation related to the complaint, such as records supporting the events you describe; the form says to include it if you file anonymously, after removing your name from every document.
- Copies or electronic files only: the form says not to send original documents. Electronic files may be sent by e-mail or on a USB flash drive.
How to fill out d007ALL
Check the two-year limit
Confirm that the event you are complaining about happened within two years of the date you file. Leave the Date Received box at the top blank; it is for Department use only.
Decide on a named or anonymous complaint
Read the notice about release of identity under the Texas Public Information Act. To stay anonymous, leave Section A completely blank.
Complete Section A as complainant
Enter your Name, Address, City, State and Zip, your Work Phone, Home Phone and Fax, and your E-Mail. The Department contacts you by e-mail if you provide an address.
Answer Sections B and C
In Section B, mark Yes or No for whether you would be willing to testify if the case goes to a hearing. In Section C, mark Yes or No for whether the report involves Human Trafficking.
Identify the Respondent in Section D
Enter the Full Name, Company or Facility Name, Physical Address with City, State and Zip, and a Mailing Address if different. Add office and fax telephone numbers, E-mail, and the License or Registration Number if you know it.
Describe the complaint in Section E
Explain the complaint in detail with dates, full names, the address where services were provided, the type of service and the events leading to the complaint. Attach additional pages if the space is not adequate.
Add supporting documentation
Gather copies of related documents; do not use originals. If you are anonymous, remove your name from every document first.
Sign, date and download the PDF
Sign and date above the line for the complaining party, check each section, then download or print the completed PDF from FillingPDF. Send it as described under How to submit.
How to submit d007ALL
The form's header gives the TDLR Enforcement Division's contact details, and the form names e-mail and USB flash drive as ways to send electronic files.
- Division address and phones: Enforcement Division, P.O. BOX 12157, AUSTIN, TEXAS 78711-2157; (800) 803-9202 or (512) 539-5600; Fax (512) 539-5698.
- E-mail: [email protected]. Electronic files may be submitted to this address.
- USB flash drive: electronic files may also be sent on a USB flash drive.
Do not send original documents. TDLR says all documents and media you send are scanned, electronically saved and then destroyed. If you file anonymously, include supporting documentation with your name removed. The form states no fee. FillingPDF lets you fill out and download the PDF; submission follows the channels above.
Common mistakes to avoid
- Filling in Section A when you want to stay anonymous; the form says you must leave it blank to ensure your identity is not revealed.
- Filing more than two years after the event giving rise to the complaint.
- Sending original documents to the Department instead of copies or electronic files.
- Filing anonymously with supporting documents that still show your name.
- Giving too little information to identify the Respondent or a possible violation, which may keep the complaint from being opened for investigation.
- Leaving out dates, full names, the address where services were provided or the type of service in Section E.
- Expecting status updates after filing anonymously; the form says the complaining party will not receive them.
- Asking to withdraw by any other route than a request to [email protected] that lacks the tracking number or Respondent's information.
Frequently asked questions
What is the TDLR Complaint Form used for?
The TDLR Complaint Form (d007ALL) is how you report a person, firm, building or facility to the Texas Department of Licensing and Regulation Enforcement Division. It collects your details, the Respondent's details and a written explanation of what happened.
How long do I have to file a complaint with TDLR?
Two years from the event giving rise to the complaint. The form states that a complaint must be filed within that period, so include the dates of the events in Section E.
Can I file a TDLR complaint anonymously?
Yes. Leave Section A blank. The form says this is the way to ensure your identity is not revealed, but you will not receive periodic status updates. Remove your name from any attached documentation.
Will the person I complain about see my name?
Possibly. If a case is opened, a copy of the complaint and related documents may go to the person or entity complained about, and that may include your name and contact information. Under the Texas Public Information Act your identity is subject to release.
Where do I send the complaint form and my documents?
Electronic files can go to [email protected] or on a USB flash drive. The Enforcement Division's address is P.O. BOX 12157, AUSTIN, TEXAS 78711-2157. Do not send original documents.
How do I withdraw a TDLR complaint?
E-mail a withdrawal request to [email protected] with the tracking number, if available, and the Respondent's information. TDLR reviews it and closes the complaint if it is open and pending further enforcement action.
Can I fill out the complaint form online?
You can fill out the PDF online on FillingPDF and download or print it. FillingPDF is independent of TDLR and does not file or send the complaint; you submit it through the TDLR channels listed on the form.
Why might TDLR not open my complaint?
The form says a complaint may not be opened for investigation if it lacks enough information to confirm a responsible party (the Respondent) or to determine that a violation may have occurred. Give names, dates, addresses and the service involved.
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