The TDLR complaint form (Form d007ALL, Complaint Form) is the document the Texas Department of Licensing and Regulation (TDLR) Enforcement Division uses to receive a complaint about a person, firm, building or facility. You can sign it or, by leaving Section A blank, file anonymously. On FillingPDF you can fill out the form online and download or print the completed PDF; the form and its filing details are published by TDLR at tdlr.texas.gov.
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What is d007ALL?
Form d007ALL, Complaint Form, is the Texas Department of Licensing and Regulation (TDLR) form on which a complaining party describes a problem with a person, firm, building or facility (the Respondent) and sends it to the department's Enforcement Division.
The form has these parts:
- Section A: the complaining party's name and contact details, left blank for an anonymous complaint.
- Section B: whether you would be willing to testify if the case goes to a hearing.
- Section C: whether the report involves human trafficking.
- Section D: the Respondent's name, company or facility, addresses, telephone numbers, e-mail and license or registration number.
- Section E: a detailed explanation of the complaint, with room to attach additional pages.
Filing the form does not guarantee an investigation. TDLR states that if the complaint does not contain enough information to confirm a responsible party or to determine that a violation may have occurred, it may not be opened for investigation. If a case is opened, a copy of the complaint and related documentation may be provided to the person or entity it is against, under the Enforcement Division's complaint resolution procedures.
This is a TDLR form, revision "TDLR d007ALL 10-23". It is not a generic complaint form for other agencies.
Who needs to file d007ALL?
Anyone who wants to complain to TDLR about a person, firm, building or facility uses this form as the complaining party. The form asks you to identify the Respondent, including a license or registration number when you have one, and to explain what happened.
You choose whether to be identified:
- Named complaint: complete Section A. TDLR says it will use e-mail for contact if you give an e-mail address. Your name and contact information may be given to the Respondent if a case is opened, and under the Texas Public Information Act the complaining party's identity is subject to release.
- Anonymous complaint: leave Section A blank. The form says this is the way to keep your identity from being revealed, and that an anonymous complaining party will not receive periodic status updates. Include supporting documentation with your name removed from every page.
The form does not describe a filing by a representative on someone else's behalf, so do not assume one is accepted; ask TDLR at (800) 803-9202 or (512) 539-5600.
When to file d007ALL
A complaint must be filed within two years of the event giving rise to the complaint. The form sets no other deadline and no processing time.
If you have already filed and want to withdraw, the form says to send a request to [email protected]. Include the tracking number if you have it, and the Respondent's information. TDLR will review the request and close the complaint if it is open and pending further enforcement action.
Documents you need
- Related documentation supporting your complaint, if you have any; the form asks you to include it, especially when you file anonymously.
- For an anonymous complaint: the supporting documentation with your name removed from every page, as the form requires.
- Additional pages with your explanation, only if the space provided in Section E is not adequate.
- Copies or electronic files only: the form says not to send original documents, and electronic files may be e-mailed or sent on a USB flash drive.
How to fill out d007ALL
Decide whether to file anonymously
Read the notice at the top: a complaint must be filed within two years of the event, and your identity is subject to release under the Texas Public Information Act. To stay anonymous, plan to leave Section A blank.
Complete Section A if you are named
Enter your Name, Address, City, State, Zip, Work Phone, Home Phone, Fax and E-Mail. TDLR contacts you by e-mail if you provide an e-mail address.
Answer Section B on testifying
Check Yes or No for whether you would be willing to testify if the case goes to a hearing.
Answer Section C on human trafficking
Check Yes or No to say whether the report involves human trafficking.
Identify the Respondent in Section D
Enter the Full Name, Company or Facility Name, Physical Address, City, State and Zip. Add the Mailing Address if different, telephone numbers, E-mail and the License or Registration Number.
Describe your complaint in Section E
Include dates, full names, the address where the services were provided, the type of service the Respondent provided and the events leading to your complaint. Attach additional pages if the space is not enough.
Gather supporting documentation
Collect copies or electronic files related to the complaint, not originals. If you are filing anonymously, remove your name from all of them.
Sign and date the form
Complete the Signature of the complaining party and Date lines at the end of the form.
Review and download the completed PDF
Check that Section D identifies the Respondent clearly and that Section E has enough detail. Download or print the completed PDF from FillingPDF and send it as described under How to submit.
How to submit d007ALL
The form's header lists the TDLR Enforcement Division's mail address, telephone numbers, fax and e-mail.
- By mail: Texas Department of Licensing and Regulation, Enforcement Division, P.O. BOX 12157, AUSTIN, TEXAS 78711-2157.
- By e-mail: [email protected]. Electronic files may be sent to this address.
- By fax: (512) 539-5698.
- USB flash drive: electronic files may also be submitted on a USB flash drive.
- By phone: (800) 803-9202 or (512) 539-5600.
Do not send original documents. TDLR says all documents and media you send will be scanned, electronically saved, and then destroyed. If you file anonymously, attach the related documentation with your name removed from it. FillingPDF lets you fill out and download the PDF; submission follows the channels above.
Common mistakes to avoid
- Filling in Section A when you want to stay anonymous; the form says to leave it blank to keep your identity from being revealed.
- Attaching documents that still show your name when filing anonymously; the form says to remove it from all documentation.
- Expecting status updates after filing anonymously; the form says an anonymous complaining party will not receive them.
- Filing more than two years after the event that gave rise to the complaint.
- Giving too little information about the Respondent or the violation; the complaint may not be opened for investigation.
- Leaving out dates, full names, the address where services were provided or the type of service in Section E.
- Mailing original documents; TDLR asks for copies or electronic files, and says everything sent is scanned and destroyed.
- Asking to withdraw a complaint without the Respondent's information or the tracking number, which the form asks you to include if available.
Frequently asked questions
What is the TDLR complaint form?
It is Form d007ALL, the Texas Department of Licensing and Regulation's Complaint Form. You use it to report a person, firm, building or facility to the TDLR Enforcement Division, describing the events and identifying the Respondent.
How do I file a TDLR complaint anonymously?
Leave Section A of the form blank. TDLR says this is required to keep your identity from being revealed, and that an anonymous complaining party will not receive periodic status updates. Also remove your name from any attached documents.
How long do I have to file a complaint with TDLR?
Two years from the event giving rise to the complaint. The form states that a complaint must be filed within that period and prints no other deadline.
Where do I send the TDLR complaint form?
The form lists the Enforcement Division at P.O. BOX 12157, AUSTIN, TEXAS 78711-2157, fax (512) 539-5698 and [email protected]. Phone numbers are (800) 803-9202 and (512) 539-5600.
Should I send original documents with the complaint?
No. TDLR asks you not to send originals. Electronic files can be e-mailed to [email protected] or sent on a USB flash drive, and everything received is scanned, saved electronically, and then destroyed.
Will the person I complain about see my complaint?
They may. If a case is opened, a copy of the complaint and related documentation may go to the person or entity it is against, possibly including your name and contact information. Under the Texas Public Information Act your identity is subject to release.
How do I withdraw a TDLR complaint?
E-mail a withdrawal request to [email protected], with the tracking number if available and the Respondent's information. TDLR will review it and close the complaint if it is open and pending further enforcement action.
Can I fill out the TDLR complaint form online?
You can fill out the PDF online on FillingPDF and download or print it. FillingPDF is independent of TDLR and does not file the complaint; you send it to the Enforcement Division through the channels on the form.
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