The Residential Complaint Form (Salt Lake City Jurisdiction) is the form a tenant uses to ask Salt Lake City Corporation to investigate a landlord or property manager who has not fixed housing problems. It comes from the city's Finance / Business Licensing side, but it is a tenant complaint, not an application for a Salt Lake City business license. On this page you can fill out the form online on FillingPDF and download or print the completed PDF; the city publishes the original PDF at the official link, and the form goes to the Landlord/Tenant Program by mail or email.
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What is Residential Complaint Form – Salt Lake City, UT?
The Residential Complaint Form (Salt Lake City Jurisdiction) is the Salt Lake City Corporation form on which a tenant lists housing-standard violations at a rental property and asks the city to promptly investigate after the landlord or property manager has failed to fix them.
The form identifies the tenant, the rental property address and unit, the landlord and, if there is one, the property manager. It records the date you spoke to the landlord or property manager and the date you gave written notice of the problem, and it asks you to attach a copy of that notice.
You then circle every complaint that applies. The printed list covers:
- windows and doors that are not weather tight (Salt Lake City Code 18.50.140);
- bathroom, sink, toilet, tub or shower problems, or not enough hot or cold running water (Salt Lake City Code 18.50.210);
- no heat during the winter months;
- electrical appliances provided by the landlord that are not properly installed or maintained;
- electrical outlets without proper covers (Salt Lake City Code 18.50.230);
- missing or non-working smoke detectors (Salt Lake City 18.50.200);
- a bedroom window that is obstructed or does not open (Salt Lake Code 18.50.200);
- stairways without handrails (Salt Lake City Code 18.50.200);
- an open "Other Complaint" space.
The form is handled by the city's Landlord/Tenant Program. It is not one of the forms for licensing a rental property, which the city lists separately.
Who needs to file Residential Complaint Form – Salt Lake City, UT?
Tenants renting a home or apartment under Salt Lake City jurisdiction use this form when their landlord or property manager has violated the Salt Lake City housing standards printed on it and has not fixed the problem after being told.
The form assumes two earlier steps by the tenant: you spoke to the landlord or property manager, and you gave a written notice of the problem. Without those, the form's statements about dates and the attached notice do not hold.
Landlords and property managers are named on the form as the parties complained about; they do not complete it. The form has a signature line only for the tenant, and it states no rule about anyone signing on a tenant's behalf.
If you need help completing the form and you are financially eligible, the form points you to Utah Legal Services for a free consultation.
Owners looking to license a rental property use different forms, which the city's Landlord/Tenant page lists: New Rental Application, Property Authorization Form, Self Certification and, for out-of-state owners only, Special Power of Attorney.
When to file Residential Complaint Form – Salt Lake City, UT
Complete the form once you have spoken to the landlord or property manager about the problem, given written notice of it, and the repairs still have not been made. The form asks for both dates: the date you spoke to them and the date of your written notice.
It prints no filing deadline and no processing time. It states that the conditions of the home or apartment demand immediate attention and asks the city to promptly investigate, so send it as soon as the written notice has gone unanswered. Keep a copy for yourself, as the form instructs.
Documents you need
- A copy of the written notice you gave the landlord or property manager about the problem; the form says to attach it.
How to fill out Residential Complaint Form – Salt Lake City, UT
Enter your name and rental address
Write your name, the rental property address and the unit number in the first lines of the form.
Enter the landlord's details
Under Landlord Name, give the landlord's name, phone number and address.
Enter property manager details
If you have a property manager, give the name, phone number and address in the Property Manager block.
Enter the date you spoke to them
In the statement that begins "My Landlord/Property Manager has violated...", write the date you spoke to the landlord or property manager.
Enter the date of written notice
Write the date you gave written notice of the problem, and prepare a copy of that notice to attach.
Circle each complaint that applies
Circle every item from 1) to 8) that describes your home. For items 2) circle bathroom, sink, toilet, tub or shower as it applies.
Describe any other complaint
Use item 9) Other Complaint and its lines for any problem not on the list.
Sign, date and add contact details
The tenant signs and dates the form, then gives a phone number and email address.
Review and download the completed PDF
Check the dates and circled items, then download or print the completed PDF from FillingPDF, attach your notice and send it as described under How to submit.
How to submit Residential Complaint Form – Salt Lake City, UT
The form names two ways to send it to the Salt Lake City Landlord/Tenant Program, plus a phone number.
- By mail: Salt Lake City Landlord/Tenant Program, PO. Box 145458, Salt Lake City, Utah 84114-5458.
- By email: landlord/[email protected].
- By phone: the form also lists 801 535 7980.
Attach a copy of the written notice you gave the landlord or property manager, and keep a copy of the completed form for yourself. If you need help completing it and are financially eligible, Utah Legal Services, a statewide not-for-profit law firm, offers a free consultation at 801 328 8891 (www.utahlegalservices.org).
FillingPDF lets you fill out and download the PDF; submission follows the channels above.
Common mistakes to avoid
- Leaving out the copy of your written notice; the form says to attach it.
- Filing before you have spoken to the landlord or property manager and given written notice, so the two dates on the form are blank.
- Not circling any complaint, or circling only some of the problems that apply; the form says to circle all that apply.
- Skipping the signature and date at the bottom; the form has a Signature of Tenant line.
- Leaving out your phone number or email next to the signature.
- Mailing the form to a street address instead of PO. Box 145458, Salt Lake City, Utah 84114-5458.
- Not keeping a copy of the completed form for yourself, as the form instructs.
- Leaving the Other Complaint lines empty when your problem is not on the numbered list.
Frequently asked questions
What is the Salt Lake City Residential Complaint Form for?
It is the form a tenant uses to report housing standard violations by a landlord or property manager and to ask Salt Lake City Corporation to promptly investigate. You circle the problems that apply, such as no heat, missing smoke detectors or stairways without handrails.
Is this the form for a Salt Lake City business license?
No. This is a tenant complaint form handled by the Landlord/Tenant Program. The city's Landlord/Tenant page lists separate forms for licensing a rental property: New Rental Application, Property Authorization Form, Self Certification and, for out-of-state owners only, Special Power of Attorney.
What do I need to do before filing the complaint?
Speak to the landlord or property manager and give them written notice of the problem. The form asks for the date of each and says to attach a copy of the notice. Repairs must still not have been made.
Where do I send the Residential Complaint Form?
Mail it to the Salt Lake City Landlord/Tenant Program, PO. Box 145458, Salt Lake City, Utah 84114-5458, or email it to landlord/[email protected]. The form also lists the phone number 801 535 7980. Keep a copy for yourself.
Can I fill out the Residential Complaint Form online?
You can fill out the PDF online on FillingPDF and download or print it. FillingPDF is independent of the city and does not send your complaint; you submit it to the Landlord/Tenant Program by mail or email.
Who can help me complete the form?
If you are financially eligible, Utah Legal Services offers a free consultation. It is a statewide not-for-profit law firm; the form lists a local number, 801 328 8891, and the website www.utahlegalservices.org.
Which housing standards are listed on the form?
Eight numbered items plus an open one: weather-tight windows and doors, plumbing and water, heat, landlord-provided appliances, outlet covers, smoke detectors, bedroom windows and stair handrails. Several cite Salt Lake City Code sections 18.50.140, 18.50.200, 18.50.210 and 18.50.230.
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